Suzuki Motorcycles India — Bullying and manipulation

Address:	492001
Website:	www.suzukimotorcycle.co.in

My booking was deliberately delayed by the sales executive through Paytm where I was eligible for a 5000 cashback. I was promised by the sales manager that they would help me avail the offer on a later booking date.
On 10th May I happened to visit Karan Automobile, Raipur and had a discussion with the owner regarding the offer that can be availed on purchasing Suzuki Gixxer SF. As the offer was collaboratively provided by Paytm with association with Suzuki so booking needed to be made on Paytm for availing a cashback of Rs. 5000. Later on, I happened to visit the showroom at 7.30pm on the same day where I was denied a Paytm booking by the sales manager however they insisted me for making a cash booking and they will help me avail the same offer on a later date and gave me in written. On 10th May, when I actually happened to visit the showroom I was only made to avail a cashback offer of Rs.2500. Discussed this matter with the owner Mr. Devendra Singh Bhatia however he said it's difficult to get educated sales manager at Chattisgarh. As a customer, I was not treated the way I should be, my invoice copy was also manipulated for making a payment of Rs, 1, 06, 191 however I was earlier informed that I would be paying Rs.1, 06, 000. Is Suzuki going to pay for the loss of Rs. 2500 for giving license to such kind of dealers?
Suzuki being a brand with such malfunctions at the customer service level is degrading the brand value.