Suzuki Motorcycles India — service complaint

Address:

690101

16/09/19
COMPLAINT LETTER

Dear Sir,
I am writing to express my strong dissatisfaction with your service.
In 2015 I bought one SUZUKI GIXER From your authorized dealer ‘
( Rajavalsam motors pvt ltd. Mavelikara Alappuzaha Kerala India)
But in that time I had got very poor customer sevise from their side
And the staff are very bad attitude to the customers,
The matter is one week before gave my bike to these service center for one small repairing.
Actually that was a manufacturing diffect, there is one small hole in top part of the petrol tank.
But in that time I am ready to pay the bill, but they are not ready to give me the estimate.
They told me that the amount should be around 4000. Then I am agree with that, ,
Next 3 day I don’t get any response from them,
Then they called me and tell that we are gavee your bike tank to outsiders for the repair.
And now the tank is brocken totally, u will pay 7500 for a new one plus additional.
At the time of transfer my bike to them, I clearly told then that, please don’t repair my bike withput my prior knowledge.
But they are not ready to listen my words&gave my bike to outside work shoppers.

I look forward to hearing from you within a week.
Thanks and regards
Vishnu prasad A
[protected]( Mr .aravindakshan
[protected](dubai) vishnu