Swiggy — 3 hours of wait for an order and still not delivered

Address:

New Delhi, Delhi, 110052

Order #[protected]

I have placed this order 9:15 pm 7thoct 2019 and after 1.5 hours i tried reaching customer care and they replied me back someone else took your order and we are sorry for inconvenience, then after forcing so much they said well provide you a replacement of that order i agreed, then again at 11:30pm i contacted delivery executive and he says sir the restaurant is closed and i contacted customer care and they are like sorry for inconvenience. A guy who has been waiting for his order since almost 3 hours you say sorry and over!
This is how swiggy takes care of their "super" customers.