Swiggy — #[protected] order was not delivered and no proper response from customer care executive

Address:

3 Jaganathapuram, 1st Street, 1st Lane chetpet Chennai 600031, Chennai, Tamil Nadu, 6000313

Hi team,

This is to complain about swiggy. I placed an order today (01/12/2020) for lunch from a restaurant in anna nagar in chennai. There was almost 40 mins delay in delivering the order and when the order was picked up by the delivery executive, the order was not delivered to me. According to the policy of swiggy once the delivery executive reaches the place they need to call and hand over the order to the customer, but they didn't do it here. I was having a chat with their customer care executive, not one but with three customer care executive, and the worst thing is there was no proper response from anyone of them. I was asking for the update status on my order by they were not giving me any update and they were just saying apologise. Finally when i asked from my money refund also there were no proper response. Later i had a call with the escalation team from swiggy and there was a person from senior escalation team who connected a conference call with the delivery executive and he said that he just handed over the order to my brother (But i don't have any brother) and then we again enquired him further he said that he gave the order to someone who has hanging in road with phone (Says that he thought it was me). His job is to call me when reach the delivery place, but he didn't do that. The customer care executive least bothered to check and update me with the proper status.

So i kindly request you to file a complaint against swiggy to enquire on this.