Swiggy — amount deducted from my account yet not refunded despite repeated requests

Address:

Delhi, New Delhi, Delhi

We had placed and ice cream on swiggy, order on the 7 march. My order number [protected]. A message was received on my phone an hour later stating that the said amount would be refunded within 2 -4 days. Since i had paid cod i was expecting the amount to be refunded the very next day. It has been 13 days since and no sign of my refunded. Please work on your services swiggy as these minor flaws may work against you.
Hoping to be refunded soon.
Thanks,
Sharon