Swiggy — Bad behaviour and not a delivered order

Address:

sonia vihar delhi

I ordered from Swiggy but even after the timing was over the order was not delivered and when I called the customer care (call helpline [protected]) they were abusing.
These people handle customers like this, they want to ban Swiggy from India.

Poor service and very poor customer support from Swiggy.
And the customer care is asking me for extra charging for delivering the order.

Swiggy Customer Care [protected] The order is asking for extra charges for delivery.