Swiggy — Bad quality food received and Swiggy says its not their problem

Order no [protected]

I ordered a waffle from a restaurant.The waffle was stale, smelt bad and tasted bad. Immediately I raised a complaint with Swiggy for Bad quality /stale food delivery.

This is what Swiggy replied, "
Having gone through your email, we see that you reported having received poor quality food on this order. Since the restaurant is solely responsible for the preparation of the food, we will be unable to compensate you for this issue."

This is their response to stale food served on their site to their loyal customers