Swiggy — bad service and refund against bad quality food

Address:

4th Floor, #17, 31/9, NGR Layout, Roopena Agrahara, Bommanahalli

I have ordered food via swiggy on 12 dec 2019. They have served very bad quality food. I was told that they will process refund of rs 117/- and it will be cone with in 4-7 days. Its almost a month now. I have taken multiple follow up with them. Still waiting for refund. Every time i am asked to wait for 4-5 days but they never process the refund. Every time false commitment and cheating customers. It becomes a standard with swiggy now days.

Order id: [protected]
Date : 12 dec 2019
Swiggy complain number : [protected]
Place of order: pune, maharashtra

Attached conversation summary that happened with swiggy help desk. These screenshots show how they are cheating customers and how they operate their business now days.

Regards,
Monoj