Swiggy — bad service by swiggy

Address:

B 402,Icon North Apt, ThaniSandra mainroad, Elements mall, 560077

The delivery exec did not deliver my food, practically ran away with it. It took swiggy 30 mins to decide on this, and then they initiated refund of the amount. So one hour after ordering, i don't have my food, no reorder possible as the restaurant is closed, i have to pay extra to order food now as the coupon cannot be used for the next two hours.
How is this right?