Swiggy — bad services

Address:	Chandra residency, 403110
Website:	Swigy

Dear forum
This is abhay pratap singh, one of your customer, i ordered a food on[protected] at 9:27pm with order id [protected], i paid online by netbanking
I was expecting food after 41 minutes as shown by your mobile app but instead of that i got cancellation massage with deduction of 200 rupees as cancellation charges.
Delivery boy didn't contacted me while i was online and i was tracking him even he didn't reached at given destination before that he cancelled my order and imposed 200 rupees as cancellation charges.
As u can see it was quite pitiful situation, neither i got food overthat this unethical cancellation charges, please check and do the needful,
This is a big harassment for me and my guest for whom i ordered food.
Looking for positive response and action
I am complaining to swigy customer care but they they said they can't provide complain number, this is fraud

Mobile number [protected]
Regards
Customer