[Resolved] Swiggy — cancellation and refund

Vishnu Ranganath

from Chennai, Tamil Nadu

Address:	600033
Website:	www.swiggy.com

Dear team,

This is with regards to order id: [protected] placed in at subway t. Nagar
While placing the order i accidentally selected wrong address (In anna nagar)
Hence i initiated a chat support with your executive to request for the order to be delivered to west mambalam
The reason i was gives was that west mambalam is far from t. Nagar and hence they cant processes the request
Anyone who resides in chennai can tell that t. Nagar and west mambalam has a distance of less than 2 kms but anna nagar was 7+ kms away from t. Nagar

More over i have been given the disclaimer as cancellation charges will be upto 50% of amount plus my cash on delivery will be blocked till specified transactions. I can give you around 10 orders within last 3 months where the order is cancelled by swiggy, who will take responsibility for that.

We all work for customer-centric support which should not penalise customer for simple mistakes as its human nature to make one.

Was this information helpful?

No (0)

Yes (0)

Jan 6, 2020

Complaint marked as Resolved

Verified Support

Nov 30, 2019

Swiggy Customer Care's response Hello Vishnu, we are disappointed with the experience you've had with us over the last order. We have escalated this and the concerned team will contact you over a call at the earliest and have this resolved.