Swiggy — cancellation fee charged without consent

Hello Sir/Ma’am,

I am writing to complain about order no. #[protected]. Swiggy was unable to deliver this order at the desired location due to which they cancelled it later. However, the customer care assistant agreed that they will not charge any cancellation fee as it was their fault. Although after the agreement, they still have charged cancellation fee of Rs. 200.

I would be grateful if you could please take the required action and ask Swiggy to refund the full amount i.e. Rs. 419.

I look forward to your reply.

Yours Sincerely,
Neeta Mehra