Swiggy — cancellation fee order [protected] cancellation amount is too high and unacceptable

For order number [protected] was cancelled and the amount charged was 50% of the cancellation fee which is 222.5. The total amount for the order was 445. Order was cancelled within 7 mins. Now if they are saying there is a wastage of 200 rupees in 7 mins which is unacceptable.
What are ways which we can ensure that they do not charge such amount and i get a refund.
Also there should be a way to make them accountable if the food served is not hot. They should be charged a fine if they do not deliver on time. There is no way to make them accountable and i feel helpless.

Although this is not a big amount but they do not meet up to the standards they have set to meet.