Swiggy — casual attitude towards complaints

Hi, i would like to report not one but three bad experiences in a row with swiggy. The first was on 8th may 2019 when after 45 mins of ordering i was told that part of my order was unavailable. It was close to 10 pm at night. I immediately tried to modify my order and after speaking for 15 mins with the swiggy call executive got the confirmation that my order has been updated. I waited again for 30 mins and when there was no updates i called the rider and got to know that there was no update received from swiggy. This was so disappointing... I was again made to talk to another call executive who simply said he was sorry and asked me to tell him the modified order again. I had to do this as it was already 11 pm at night and i had no options left. This is how swiggy handled my concern. The second time i ordered on may 11, 2019. The order took 3 hours and yet did not get delivered. When i tried to chat with the executive on the help option, there was absolutely no response. I then tried to call the call executive and got connected after almost 10 mins. The executive was clearly audible to me but he pretended that he could not hear me and simply hung up. That was it. I finally cancelled my order at around 11 pm after waiting for 3 hours.
The last experience i had was today or may 14, 2019. I had ordered food for lunch and to my surprise i got a message very soon that the order was delivered with ' lightening fast speed'.in reality i had not even received any call from the delivery guy. When i started the chat with the executive on the help option, after 15 minutes i simply got an apology that they are unable to connect with the vendor. Then they added saying that since i was their valued customer they would refund my amount. I kept asking to escalate and that this was very irresponsible of swiggy, but all i got was please confirm if you would like a refund and for further issues call up the call executive.
Swiggy claims to be such a good service provider on advertisements but when it comes to complaint redressal they would give a casual and irresponsible response. I call it cheating the public if they advertise so high about themselves and deliver such low standard of services.#swiggy#swiggy customer service