Swiggy — cheating about order delivered even though nothing received

Subhash ChandraBose

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560037
Website:	swiggy.com

This is for order #[protected]
The delivery boy had leaking dal and sabzi all over and it was quite dingy, not sure if it was eaten on the way, seemed so.
I asked him to take it back and replace with a fresh food.
I got a call immediately and he asked if replacement is ok with me, i agreed and he confirmed they would do so. But few minutes later i get a delivery confirmation message, though food was taken back. And then no response from customer service on multiple chats either, but just a random message, "stay connected, while i look into this" and no further responses at all even after following for half hour since then.
They are big cheats, action should be taken against them

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Swiggy customer support has been notified about the posted complaint.

Dec 14, 2018

Updated by Subhash ChandraBose Now even while chatting, they say they cancelled the order at 11:15 pm at night, when nothing else could be ordered. Moreover they charged for it still.

Use Swiggy and you stay hungry, stay foolish, stay cheated.

Their license should be cancelled

Dec 14, 2018

Updated by Subhash ChandraBose Further on support response they say they wont refund inspite that the food was not delivered. Dacoits, ban them at the earliest

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Comments

Nitnaware

from Mumbai, Maharashtra

The order no.[protected] and [protected] have not been placed any order but the amount is debited to swiggy. Till now the amount is not refunded in my account as order is placed on friday. It has been taken more than 2-4days.kindly refund my amount.

Rashi Anchalia

from Delhi, Delhi

I have ordered Pizza for my client i have received pizza in very pathetic condition. Cheese was hard and even each piece of pizza was on each other. You people embarrassed us .