Swiggy — cheating and fraud

Address:	Gurgaon, Haryana, 122018
Website:	Www.Swiggy.com

We ordered food from swiggy and waited for one completed hour but the order never got delivered even after paying entire money in advance.
After one hour i just got a message that the order has been cancelled.
I called the delivery person and he said that he is at the restaurant but swiggy didn't transfer money to them so they cancelling the order.
We had guests in our house including small children and everyone was hungry.
After calling swiggy, their manager mr bhanu said that he will refund us the money but we said that we don't want the money but want our food to be delivered. Mr bhanu took a new order and assured us that this time it will get delivered from another restaurant in 25 mins. We again waited for 40 mins and again no response from swiggy.
On calling them again, we got to know that mr bhanu has left and we will not get anything.
Now, after calling swiggy 20 times, they are making false stories that they called me and i'm the one who didn't pick up their call.
I'm offered rs 200 from swiggy so that i keep my mouth shut and don't escalate this incident.
We want justice and want to spread consumer awareness.
Swiggy should be taught a lesson so that they don't cheat their customers again.
We kept waiting whole night but never got our food delivered because the only mistake we made was that we trusted swiggy!!!

Regards,
Vinayak mehta
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