Swiggy — Cold food with no side dish missing ( Chinese Fried Chicken Full )

Address:

Maruthi Nilaya Flat # S2 Balram APT, Tank Bund Rd,Yelahanka Old Town,,BANGALORE,560064, Tank Bund Road / Down Bazar

I have place this ORDER #[protected] around 2:40pm with below items
Chicken Manchow Soup x 1, Chinese Fried Chicken x 1, Dragon Chicken x 1, Chicken Butter Garlic Noodles x 1, Chicken Chilli Garlic Chow Mein x 1
Received order at 3:53pm, please find the attach picture just received one packet from delivery guy. In that packet 4 above mentioned items were there, there was no Chinese Fried Chicken ( full).
When I call the restaurant they said they have sent two packets, but I received only one. I called delivery guy, he said he has delivered what was given by restaurant, he is denying.
Wasted around 2 hours making calls back and forth, during the time food got cold and my family was starving.
When I reported this to swiggy they informed me they will send only missing part after 2 hours when all the food got cold.
This is very disappointing to see one food item is missing and no one is claiming responsibility for it.
This is horrible service received so far from swiggy.

received a call from the escalation team, stating we have given strong feedback to Restaurant and offered to refill the missing item.
It is evident that Swiggy no longer cares about their clients.

After paying 1200 rupees and going through the hurdles listed below, my family and I ate cold food with no side dish ( Chinese Fried Chicken Full ) and want to compensate for the missing chicken.

What a fantastic answer I had from Swiggy in terms of support.

I'm asking senior management, is this fair enough from your end.
Why did my family and I pay 1200 for cold food when an item was missing from the swiggy end?

please refund or repeat the order, If no action is taken, I have other ways of escalating this matter.

I will pursue additional options. I'm not opposed to going to consumer court.