Swiggy — Committed Fraud

Hello,

Today on 09.06.2021 at 06:02pm I had placed an order with swiggy on my home address. I had cross-verified my address even before placing my order. Even after the expiry of prescribed time when I didn't get any order delivery, I was about to place the issue with swiggy when the delivery boy called me asked my address. I told him that I have already shared it with swiggy and my address is registered with them.I shared my address with the delivery guy. He told me that my location did not fall within his jurisdiction and he would not be able to deliver my order. He further asked me to talk to the company ( swiggy )

Flabbergasted by this new development I raised the issue with swiggy and asked them whether it was some kind of fraud as I had already shared my address correctly and paid Rs. 169 in advance.

I received call from customer care executive of swiggy to confirm cancellation of my order for sharing a wrong address . She told me that GPS location was showing some other address than the one I was asking for delivery of my food. I told her that what address GPS was showing wasn't matter of my concern as I had shared my address manually and correctly while placing the order . She told me that for placing order on an incorrect address I would have to bear the cost of cancellation of order.

It is pertinent to note that swiggy customer care executive had prejudices where customer was held guilty without opportunity to prove herself. They had the audacity to take my permission before cancelling my order while stating that I would have to do nothing as I had already paid the money in advance.

Swiggy sent me invoice confirming cancellation of my order where my home address is clearly mentioned. That same address was shared by me for delivery of food. This confirms that I did no wrong and they cheated me intentionally. They blamed me for an offence which I have not committed at first place.

I kindly request you to take legal action against swiggy for not performing their part of the contract, for making false allegations and for not refunding my money. Swiggy has caused a great psychological distress to me and I have lost the faith in their system.

So also the order was not delivered within prescribed time limit and the delivery boy had contacted me for delivery of food after expiry of the alloted time which entitles me to have my refund. However, swiggy showed sheer arrogance and zero professionalism by exploiting me without giving a fair treatment.

I want compensation of Rs. 10000 for my monetary loss and psychological distress and also to set an example for all such service providers.

Regards
Swati Subhash Pedewad