Swiggy — complain about last minute cancellation of my order number#[protected]

Address:

Swiggy For Faridabad, Faridabad, Haryana, 121002

I had placed an order on 10/04/19 bearing No.#[protected]. The delivery boy rang up and said that he is at the gate but he was at the wrong address ie he was at the office address but the delivery was to be done at the home address.
He spoke to me and said that there were duplicate addresses so he was confused and he would come and deliver at the correct address in 15 minutes.
We were waiting for the food till about 9.40 pm when I get a call stating that the address is incorrect so my order is being cancelled and money being refunded.
Kindly note - I had ordered the food for my 78 year old mother's Bday. I told the delivery boy about it. There was nothing in the house and when a last minute cancellation is done so late at night it is unfortunate that the customer has no choice left but to eat bread and butter. Shameful.

If the delivery boy had a confusion about the address, he should have clarified before going to the wrong address.

I checked the address, it read - 985, sector 17, Near modern school, 108, Sector 31, HSIDC.
My address is 985, Sector 17, Near modern school. So why did he choose to go to the latter address and not the first one. That means because of mere convenience he chose the 2nd address.
Since I was contactable and he did speak to me a couple of times and also did the customer service department for clarifications, I fail to understand the casual attitude inspite being part of such an important industry.

It is extremely upsetting to see this kind of attitude. Sometimes it is not only about refund. Swiggy is not doing a favour by refunding as that is the customers right to get back the money for which he has not been serviced. it is about ethics and the value proposition of the business that you are in.

I am extremely upset that on her Bday, my mother had to sleep eating bread and butter as a Bday dinner - thanks to swiggy