Swiggy — complaint #2345:food not delivered by swiggy

Address:

Bangalore, Karnataka

Ordered food @anjappar thru swiggy for 1672. Amazingly swiggy delivery executive picked up & rejected order. Another delivery executive frm swiggy calls me & says someone has picked the order & it is not getting delivered. Called customer care for a very pathetic experience. Their team cannot track the delivery executive and allow the customer to starve.

Amazing it systems, zero empathy to customers, nonsense training provided to the support staff who is asking for the name of the delivery executive. So anyone whonisnordering from swiggy, first need to get the employee name and employee id.

One of the worst experiences. Data says 192/2344 complaints resolved by swiggy. So this adds to the unresolved list of complaints against swiggy