Swiggy — Complaint about delivery partner's refusal to deliver at the door

Address:

Assam, Dibrugarh

We pay almost ₹30-₹40 on each order as delivery charges. Despite this, the delivery partners mostly refuse to deliver at the door. They take back orders just because they don't feel like climbing the stairs and we, who've been waiting for the food, do not get it as it's taken away by the delivery agent without delivering. Why should we climb down 3 floors and go to the gate to receive the order when we've also paid delivery charges. If this goes on, we'll surely move to another app that has a rule for delivery executives to deliver at the door. Look into this if possible. Very disappointed with Swiggy.