Swiggy — complaint against delivery guy

Address:	Bangalore, Karnataka, 560078
Website:	www.swiggy.com

Hi swiggy team,

I am regular customer of swiggy and everyday i order food, but i am really disappointed and frustrated by my recent order on 10th oct at 9.27 p. M, order#[protected].
I order from paratha house and delivery guy was there in a hour but it was showing 1 min, he called me as he was unable to find the location, i guided him for 10 min and waiting outside my house.
He was very rude on call and he did not know the location or landmarks i was telling him and instead he started shouting at me that i entered wrong location.
He was still a minute away but then he went to some other location which was showing 15 min away.
I called him multiple times but he never received my call and disconnected every time and after 20 min i received a message that my order was delivered.
I called swiggy customer care and message center as well but i was getting busy ringtone and on messages i was getting reply as traffic issues.

As a regular and loyal customer of swiggy, i am really upset as i was hungry and couldn't have my dinner and the delivery guy did this on purpose.

I genuinely want to file a complaint against this guy, swiggy should take some action against him so that your customers should not bad mouth or to lose the goodwill of at least loyal customers.
Customer satisfaction should be utmost priority and respect for customer’s time and energy should be taken care of.
Swiggy has always supported and has given proper resolution of my queries but this time i had to escalate it to this level.

I hope action will be taken against the delivery guy.

Name of delivery guy : mohammed riyaz
Number : [protected]
Order#[protected]