[Resolved] Swiggy — complaint regarding food cancellation and behavior of swiggy

Monika.1510

from Delhi, Delhi

Address:

Mohali, Punjab

Hello

I want to file a complaint against swiggy.
I placed on order today of amount 2435, it was prepaid.
They cancelled my order without calling and deducted my half amount and updated that remaining half will be deducted in 2-3 working days. They deducted as half amount and said it was cancellation fees.
They did not even give food not even refund my fees. Their customer service was not able to give any solution and there was no senior manager to handle the case. They don't even listen to yo customer. They are just making fool of customers

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Feb 1, 2020

Complaint marked as Resolved

Dec 28, 2019

Updated by Monika.1510 Hello

I want to file a complaint against Swiggy.
I placed on order today of amount 2435, it was prepaid.
They cancelled my order without calling and deducted my half amount and updated that remaining half will be deducted in 2-3 working days. They deducted as half amount and said it was cancellation fees.
They did not even give food not even refund my fees. Their customer service was not able to give any solution and there was no Senior manager to handle the case. They don't even listen to yo customer. they are just making fool of customers

Verified Support

Dec 28, 2019

Swiggy Customer Care's response Hey Monika, it hurts us to know that followed by a service lapse wherein your order was not delivered, you were also charged a cancellation fee for the same. Moreover, we see that you had an unsatisfactory experience with our customer service team too. Please allow us to address this in a better way by reaching us through [protected]@swiggy.in with the relevant order ID. We look forward to turning this around for you.