[Resolved] Swiggy — complaint regarding order | |
I ordered on last Thursday i.e. 12/12/2019 but the items were missing from both the meals. I made a complaint and they replaced the order which i have not received yet. Delivery boy called me and informed me that restaurant is closed due to which he was not able to deliver the food. He then recently informed the swiggy about the issue and swiggy people has marked it delivered automatically. There is no fault of the delivery boy but they also blocked their access to work with them and they are penalizing delivery boy. He has done his duty well. I have tried to contact the customer care but no response received. Please take the necessary action. Was this information helpful? | |
Jan 21, 2020 Complaint marked as Resolved Verified Support Dec 21, 2019 Swiggy Customer Care's response Hello Vany, we're disappointed to know of this hassle that you had to face with us. We appreciate your concern for our delivery partner and will like to look into this issue further to take corrective measures. For this, please email us at [protected]@swiggy.in with the relevant order ID. We look forward to turning this around for you.
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