Swiggy — complaint regarding swiggy company

Address:	Model Town, rewari, Rewari, Haryana, 123401
Website:	www.swiggy.com

To,
The CEO,
Swiggy, India
@swiggy_in

Through this mail, we are here to mention how pathetic it is when it comes to Swiggy.
This is in regards with a complaint mail regarding SWIGGY Pathetic Food & Customer services. Swiggy has started a new service.It's called 'cancelling orders on their own on behalf of their customers'.We are mailing two complaints about the Delivery Executive and CUSTOMER CARE Team.

Being a regular buyers from Swiggy, We have placed an order on 1st October at 4:30 pm in the evening.The restaurant has accepted the order and flagged the order. But, After sometime We got a call from the Delivery Executive who said that the food can't be delivered.. Even he asked us to cancel the Order too. When we denied to cancel it, they asked us to complaint in the Swiggy CUSTOMER CARE Department.Only then they will dispatch the order. We didn't cancelled the order, but We did a complaint in swiggy and While having a conversation with the swiggy team, Swiggy has cancelled the order itself without giving any information.It has got cancelled at 5:37 pm on its own...At that time, We already were having a conversation with the CUSTOMER CARE team . Almost for 1 hour, 34 minutes and 50 seconds, we were on a continuous call regarding the complaint, but the representatives disconnected the call in between without giving any solution.They simply ended up the conversation without giving any response.Such a worst experience so far with swiggy.
We called up again and again and after some time the CUSTOMER CARE executive has answered the call and said that they will register a complaint regarding this. We have asked for a complaint numer as well, but they didn't given ANY COMPLAINT number but assured us that their senior representatives will give us a call back within two days..Then we asked them to let us connect with any senior or manageral level person, After insisting a lot to talk to any senior or manageral Executive, they made us connected with their Senior Representative.At that time the Senior Representative was apologizing and was offering us a coupon of Rs.200 while their CUSTOMER CARE executives were offering coupons of Rs. 100 because they have cancelled our order and were not placing the same Order.We have also asked for any alternatives as We all were hungry because we were waiting for so long and it has got too late to go out and get any food, but they said that nothing is available.. They were apologising again and again and feeling sorry again but were not helping us out .The only answer we got from them was - Nothing is available .Nothing can be done.Nor can be done.They cancelled our order and We have to suffered for whole night.
As per our experience, We have Seen that Swiggy's service is pathetic and now we are looking for a compensation and refund for all our time and energy that was wasted in dealing with such an incompetent organisation.We want them to repay us for our discomfort..We need an either Item replacement or the Money so that we can order the Same Order. Our Order No is - Order#[protected].
Such ### service.. If this persists u people, the Swiggy will be over soon atleast in the City Rewari, Haryana..
We are an Institution, and if we will not get any solution from Swiggy, We would recommend everyone to uninstall this app. as soon as possible.Such a worst app. with cheap delivery executive and CUSTOMER CARE people and services.Such a bad user experience.

Manish Rathi and The whole Maac Team
[protected], [protected], [protected]
Rewari, Haryana - 123401