Swiggy — complete cheating

Address:

Sinhgad Road, Vadgaon, Pune, Maharashtra, 411041

Yesteryear i ordered from swiggy and payment done from my side
I got call from swiggy with no [protected] and he just said your voice is not audible
We will call u back and suddenly i got msg that my order is cancelled and deducted 50 % amount
Because of cancellation from there side, i need to pay
What kind of rule is that
Just check phone calling record, i didn't cancel but the cancellation charges applied from there side

This is third time happens so writing a complaint

Worst swiggy