[Resolved] Swiggy — delay in status of food

Pretham Singh

from Chennai, Tamil Nadu

Address:

B406, XS real Catalunya city, Siruseri, Chennai, Tamil Nadu, 600130

I have ordered food in swiggy app. It's been 1 hour waiting order didn't reach me. Once i get asked customer care chat. They was not placed properly to the restaurant by swiggy. They said they will full refund.

My real problem can't they check immediately and solve the issue. Only after waiting for 1 hour and that too i only approached not the swiggy

And also i checked with delivery guy. He said to me. The order is partially placed. I ordered for 2 items only one item was ordered. He also told that my 2 items are got ready. Since swiggy didn't pay the restaurant he can't able to pick up the item

I have audio proof of delivery guy i spoke.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 4, 2020

Complaint marked as Resolved

Verified Support

Dec 30, 2019

Swiggy Customer Care's response Hey Pretham, we're disappointed to have let you down like this. We understand it must feel awful to wait for an order for that long only to see it get canceled. We have highlighted this to the concerned team, who'll soon be in touch with you to have this resolved.