Swiggy — Delivered incorrect order which is less expensive than what I paid for.

Address:

Arihant Amodini, Sector 24, Phase 2, Taloja, Navi Mumbai, Maharashtra 410208

Order ID: [protected]
Order Placed On: 29 August 2023
Product Name: TAGZ Cannisters Thai Vodka Tom Yum
MRP: Rs.88.0

I ordered TAGZ Cannisters Thai Vodka Tom Yum but instead, I received TAGZ Cream Onion Divin Popped Potato Chips, which only cost Rs.50 but I paid Rs.88 for this particular product.

I shared the video and images of the product with the Swiggy support team but all they said was "will ensure that stern feedback is shared with the store" and they closed my complaint, even after I warned them that I would raise a complaint at the Consumer Court.

I have shared the screenshot of Swiggy's response, the images [which I have named 'Product Image 1 (1), Product Image 2 (1) and Product Image 3 (1)'] and the video of the product I received, for your reference.

I have also shared the screenshot of the images of the product which I paid the money for [which I have named 'Actual Product Image 1 and Actual Product Image 2'], for your reference.

Kindly help me with a complete refund and generous compensation in the form of a coupon code or something similar from Swiggy for such negligence, as this is cheating. Even after sharing images and video proof of the product, Swiggy is not ready to take responsibility for their mistakes.