Swiggy — delivered uncooked bad quality food but refused to give any refund

Address:

560103

I order food from swiggy regularly and recently their customer service has become very poor. I am being blocked from chatting from customer care and even when uncooked bad quality food is delivered to me, they say they cant give any compensation. The company is doing very poor in customer service and altogether poor in everything. The delivery guys are being lethargic at night, one delivery guy told me he is # and will go pick up the order later and the tea i got delivered that time was cold. But no compensation given to me. Is it my fault for getting bad quality food? I hate swiggy now.