[Resolved]  Swiggy — Delivering wrong food and they ignored me via mail and they refuse to attend me

Address:

Swiggy is base in Bangalore and operating in Delhi . Restaurant address is Bikkgane Biryani , Chattarpur

Sir, this is a serious breaking of Law for ignoring the complaint of a humble consumer . Today I try to call up and ask for attending me regarding my plea but to my surprise they ignore me and refuse to attend me via call.
Dated[protected] I do order Mutton biryani from Bikkgane Biryani restaurant, Chattarpur via SWIGGY and they deliver me Chicken biryani and I do send photos for the verification but they bluntly told me that Picture cannot be authenticate and they refuse to attend me. I am not so stupid to even unable to differentiate Mutton and chicken but the step motherly treatment to me is unacceptable. So I write this to Swiggy support team with this complaint below :
Do this look like Mutton to you? You ignored me saying that the photo cannot be authenticate .This is deliver from Bikkgane Biryani, Chattarpur South Delhi. This is my complaint number #8944976 and order number is #[protected] dated 11/12/2020, delivered at 6:46 pm by Mr Azad
I order mutton and they deliver me chicken and Thats chicken thigh in the picture. You ignore me saying that the picture cannot be authenticate . You should have the courtesy to face the truth and instead apologise to me but to my surprise you ignore me when I try to call you and talk to agent regarding the same .

This is not the end, I will raise the case till it reach the consumer court .
I have ask for refund but they refuse ( Swiggy ) and I don’t have the restaurant number . Swiggy is responsible and they should compensate me . I could have forgiven them but there attitude is not tolerable . So now they should compensate me with Apology letter to my registered email and call me in person for apology.

Yours faithfully
Dr Namridinbou Newmai
New Mehrauli
Contact me [protected]