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[Resolved]  Swiggy — Delivering wrong food and they ignored me via mail and they refuse to attend me

Sir, this is a serious breaking of Law for ignoring the complaint of a humble consumer . Today I try to call up and ask for attending me regarding my plea but to my surprise they ignore me and refuse to attend me via call.
Dated[protected] I do order Mutton biryani from Bikkgane Biryani restaurant, Chattarpur via SWIGGY and they deliver me Chicken biryani and I do send photos for the verification but they bluntly told me that Picture cannot be authenticate and they refuse to attend me. I am not so stupid to even unable to differentiate Mutton and chicken but the step motherly treatment to me is unacceptable. So I write this to Swiggy support team with this complaint below :
Do this look like Mutton to you? You ignored me saying that the photo cannot be authenticate .This is deliver from Bikkgane Biryani, Chattarpur South Delhi. This is my complaint number #8944976 and order number is #[protected] dated 11/12/2020, delivered at 6:46 pm by Mr Azad
I order mutton and they deliver me chicken and Thats chicken thigh in the picture. You ignore me saying that the picture cannot be authenticate . You should have the courtesy to face the truth and instead apologise to me but to my surprise you ignore me when I try to call you and talk to agent regarding the same .

This is not the end, I will raise the case till it reach the consumer court .
I have ask for refund but they refuse ( Swiggy ) and I don’t have the restaurant number . Swiggy is responsible and they should compensate me . I could have forgiven them but there attitude is not tolerable . So now they should compensate me with Apology letter to my registered email and call me in person for apology.

Yours faithfully
Dr Namridinbou Newmai
New Mehrauli
Contact me [protected]
Delivering wrong food and they ignored me via mail and they refuse to attend me
Delivering wrong food and they ignored me via mail and they refuse to attend me
Was this information helpful?
Yes (0)
Feb 7, 2021
Complaint marked as Resolved 
Finally they have accepted their mistake and apologise by refunding the money which they have taken for delivering wrong items. This is not about money but the courtesy to serve in which the customer order. Delivering wrong food can be taken up to the highest level of gross negligence but I accepted their apology and no further due.
Verified Support
Dec 13, 2020
Swiggy Customer Care's response
Hi Namrid, I'm awfully sorry that you had to endure this unpleasant experience with us. I do understand how distressing it could be for you if the item was delivered wrong to you. We have compensated for the loss to your source account. We have initiated refund to your source account At Dec 2020, 02:42 pm and it will reflect in your account within 5-7 business days.
Jan 28, 2021
Updated by Namrid Zeliang
Finally, the restaurant has agreed for their wrong doing and also resolve the case.
I am continuing ordering from this Shop. And thanks to Swiggy for taking up the responsibility .
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