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[Resolved]  Swiggy — delivering wrong item and not refunding the money

I ordered on swiggy. But they delivered wrong order i raised a complaint on customer care. More than 7 day. I didn't get my money. When i asked they said the refund failed and i have wait for seven day. When i asked i want an escalation they are not responding. Order id is #[protected]. They made me wait on the call and disconnected the call from their side. This is not a proper way to talk to customer who has a problem
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Jan 9, 2020
Complaint marked as Resolved 
Dec 06, 2019
Updated by Gopikrishnan.1148 I asked for an alternative in case refund failed .but again and again they saying the same thing
Dec 06, 2019
Updated by Gopikrishnan.1148 I chatted on customer care and asked a callback from supervisor or higher official no response.i wasted more than 2 hrs on getting my money back
Dec 06, 2019
Updated by Gopikrishnan.1148 But no refund or resolution on swiggy.
Verified Support
Dec 06, 2019
Swiggy Customer Care's response Hey Gopi, terribly sorry about your experience that you have to face. We're trying to reach out to via call and resolve this issue asap. Kindly drop us an email regarding the issue at [protected]@swiggy.in, so that we may look into it and fix the issue asap
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