Swiggy — delivery boy abuses and refuses to deliver

Address:

C-1, 402, Margosa Heights, Mohammad wadi, 411060

I had ordered chicken tandoori from khana khazana and the delivery boy was shiva shinde. He refused to deliver the order despite we waiting for more than an hour and abused me in marathi language. Even the swiggy customer care was of no help. I was informed by hem that it is beyond them to help me. I can only tell that you people are no more interested in helping us and only interested in making money. My kids waited for the delivery and because of one stupid guy my kids had to sleep empty stomach. I shall take this case with consumer court. Kindly tell me what action have you taken on the delivery boy? I can't have my children to sleep empty stomach because of some stupid shinde.

Regards,
Col rajshekar as