Swiggy — delivery boy did not delivered food

Address:

Rohtak, Haryana

Hi swiggy,

I had placed an order with order number
#[protected] with swiggy. But swiggy had sent a fantastic illiterate delivery boy named ronny narwal to deliver my order. So i came down to pick my order, and waited for more than 15 minutes but i found nobody there. Then i have called him several times, he didn't pick the call. Then i got a doubt that he might have done something with my order #[protected].

With deeply frustrated i went to my place and had a chat with ananta (Customer care) from swiggy, where i couldn't get any solution. This order being a prepaid order (Paid through paytm). The delivery boy had some other better plans. After being cheated very badly. I talked to the ananta and she did not even refund my money that's why i drafted this complaint.

My agony, my anger, my frustration are of no use in front of your awesome service. But still i have cursed you to the utmost level i can because i was so much hungry.

Please investigate and bring me my justice.

And this is the second time happening with me +91-[protected] is the number of that delivery boy and +91-[protected] is your executive number which is also not picking up the call.

Please please, never do this again else you will not sustain in this market. Thanks hoping will get justice soon, and find below the order which i placed and inturn got absolutely nothing till now.

This is the highest point of escalation. Treat this as topmost priority