Swiggy — delivery boy lied about our item

Address:

Punjabi colony street no. 4 infront of axis bank, Samastipur, Bihar

Is it really the right way to treat your customer? Like seriously fed up with poor work of yours! We have ordered since 9:30 contacting since 9:45 about our orders or delivery issue! It was so damn urgent and this is not the right way to treat. It was an emergency but no woaah! Your swiggy member switched off his mobile. He was telling that your order is being done but after some moments at last moment he told that no we cant complete your orders at this moment. Tell, how can i'll order next time?