Swiggy — delivery executive did not deliver on time after order pickup

Address:

Masabtank, Hyderabad, Telangana, 500057

I have placed order from pizzahut which showed 35 mins for delivery. But the delivery never turned up even after 1 hr 30 mins. I am in touch with the online chat agents right after 30 mins as i suspected something wrong as the delivery boy roaming around the restaurant location even after order picked. But no positive response from the chat agents instead of sorry. Need refund and strict measures to be in place for the delivery boys.