Swiggy — delivery executive refused to deliver even on the request made by company executive

Website:

www.swiggy.com

Respected sir/ma'am,

I am chaturbhuj. On 21st of september, 2018, i made an order with order #[protected]. They cancelled my order without any reason.
I made an another order with order #[protected]. Delivery executive came nearby my place and he was around 1 km away from my place. I gave him direction but he refused to deliver the food. I got the call from a customer executive of the swiggy and i told her everything. She took delivery executive on conference. He was rude to both o[censored]s and refused to deliver the food. I even tried to give him some extra incentive that i will pay him a little if he delivers the food. Finally, he cancelled my order.

Two times, my order has been cancelled and that day i slept without eating food. I had no resort to get from nearby because all the restaurants were closed and i had only resort to order online. Swiggy deprived my from taking dinner that evening and forced me to sleep without eating food.

I seek compensation from swiggy and get my complaint resolved within 15 days. If my request doesn't seem to be considered, my last resort will be issuing a legal notice to swiggy and i will move to court. For swiggy's perusal, they can give reference to the calls recorded for that evening.

Thank you,

Regards,
Chaturbhuj
B. A. Ll. B. (Hons.)
National law university, jodhpur