[Resolved]  Swiggy — Delivery partners being stupid and arrogant

Address:

Kammanhalli

Placed an order at 9:45 PM at Mani's Dum Biryani and the order was picked up well ahead of schedule. I see the time to be delivered is 25 minutes. I kept the tracker on and waited from 25 it became 27 min then it became 22 min then again becomes 25 minutes. It just shows the person going in the surroundings and not reaching my place. After waiting for 35-40 minutes I called the partner and he says sir I've taken double order thats why I'm delayed. I'm like it was supposed to be delivered almost 15 min back how long will you come he says sir another 15 - 20 minutes and dropped the call. I call the customer care and I am informed that there has been a bike issue with the delivery partner after informing him as well that the issue is with the delivery partner picking double delivery and nothing else the customer care person says wait for another 15 20 minutes I said this is not acceptable and asked to speak with his supervisor which he mentioned that a call be placed again to us after dropping the call. Waited for 10 min no call I try to call again the app doesn't allow the call and the chat option has be given but there is no one to pick the chat. Wonderful then the next delivery guy comes and gets a sarcastic earful from me saying your really early for tomorrow's order and pick it at 11:18 PM. Really crappy experience would not like to order from these people ever again.