Swiggy — delivery person ate whole order - customer support denied to provide replacement

Hello,
Avi this side.
Swiggy order id - [protected]
Ordered 3 items from the restaurant food atm on 24th december night. After ordering delivery partner assigned quickly, but all drama started from there, swiggy courier boy picked up the order from the restaurant and he switched off his mobile device, immediately contacted restaurant and they also shared same issue happening with the courier boy, they were also not able to reach them. Then called swiggy 4 times, as well as chatted with them over chat channel. First of all all swiggy first level customer care people basically uneducated, illiterated. They dont understand anything and comment they are taking feedback "so called feedback" and loots customers money and close the chat without any permission in front of customer's face. Atlast someone i reached who is bit professional and told as swiggy also not able to reach courier boy, they are marking the order delivered manually and he confirmed after marking delivered the order he would place a replacement order of same items from the restaurant. But that day restaurant was early closed so replacement could not possible, he assured me in this case refund would not possible only replacement possible so i will get the replacement within 24 hours by calling them and they will do the needful. Then i called them around 10pm on 25th dec, that day restaurant was fully operational even i called the restaurant three times they were ready with all available items in my order, but swiggy people are saying restaurant not accepting replacement, so i need to wait again 24 hours because senior escalation team working on my case and fixing the matter why restaurant is not accepting my replacement order. Well another night passed. Now last night again i have contacted swiggy escalations over chat and call, again restaurant was open and fully operational, restaurant confirmed all items are available and also shared that they did not receive any replacement order from swiggy, so swiggy escalations are sharing misleading information in this case, its now crystal clear. After wasting another 2 hours last night on the same one guy from swiggy escalations called me with full attitude and forcing me to take the refund back to source or some rs.200 coupon as compensation (My foot - its my money guys, dont give me donation and call you gave compensation). He was started misbehaving over call and said if i dont take refund the case would be closed, and i won't get any replacement neither refund again. Now listen all crappy people from swiggy, already wasted 6 precious hours since 24th december night, it was my mistake i have choosen swiggy first time, i have order rs.305 in total amount of food, used first order promotional discount and paid rs.198 online. After wasting this much amount of time you are giving refund? No need of that guys, i wont take refund. I want food replacement of all items i have ordered from the same restaurant. Is that clear? Enough you guys looted general public, here you faced me an govt official. I wont let you close the case unless until i get replacement order and compensation and apology for this kind of harrasment.
Hope you will solve the issue asap.