Swiggy — Delivery time

Address:	Bangalore, Karnataka, 400103
Website:	swiggy.com

This has happened the 4th time in the last 2 weeks where either the order is delayed by over an hour or the items ordered are completely unavailable. while 1 off items are permissible to being unavailable, it can't happen all the time. My current order #[protected] was placed around 4pm and after waiting for 20 mins, the app has still not assigned a delivery executive, post which i get a message saying my order is delayed by 20 mins. 10 mins later i get another message saying it is delayed by yet another 20 mins. When i call customer care they tell me that the delivery executive is assigned and i will get my order in 20-25 mins (this is at 4.45pm) Upon further questioning I come to know that the executive is 1.2kms away from the restaurant and yet to pick up my order after which he will take another 25 mins to get the delivery. Swiggy: please shut shop rather than giving people false hopes of delivery and ruining food for us.