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Swiggy — didn't receive the order

My order Id is [protected]... I ordered the item on swiggy. Even though I didn't get any delivery, the order was marked as delivered. I complained this issue with customer care executives but they are not even responding in a proper way. They are lying to me that the order got delivered even though it is not. When I show them the screenshot as evidence, they dropped my conversation in the middle.
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Complaint Status


[Jan 29, 2019] Swiggy customer support has been notified about the posted complaint.
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    Swiggy
    Customer Care Service
    Customer satisfaction rating
    10%
    Complaints
    2955
    Pending
    0
    Resolved
    277
    Swiggy Phone
    +91 80 6746 6791
    Swiggy Address
    Tower D, 9th Floor, IBC Knowledge Park, Bannerghatta Road, Bengaluru, Karnataka, India - 560029
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