Swiggy — Disappointing Service

As always dissatisfied with the service i placed an order and the first delivery agent could not deliver, so they called me and asked that order will be late as the agent will not be able to deliver so we’d have to assign a new agent, the food was delivered late And very cold and i had asked them not to add some items but they did anyway i added special instructions for restaurant and talked to an agent as well but it was not followed i specially asked to deliver without raw onion and food should not be cold as i cant warm it up but still i had to pay them for food which i cant eat please look forward in this matter. I cant keep spending money for such services.