Swiggy — Dissatisfactory Chicken Biryani Order from Swiggy

Subject: Dissatisfactory Chicken Biryani Order from Swiggy

Dear Swiggy Customer Support Team,

I hope this message finds you well. I am writing to express my dissatisfaction with a recent order I placed through Swiggy. On [20thoct], at approximately [7pm], I ordered a Chicken Biryani from [Madhu king of Rasoi] via the Swiggy app. While I generally enjoy ordering food through your platform, this particular experience left me quite disappointed.

The issue I encountered with this order is related to the chicken piece provided in the biryani. To my dismay, I received a leg piece that contained an excessive amount of bones, leaving very little meat to enjoy. This not only compromised the quality of the meal but also made it significantly less enjoyable.

I have always had positive experiences with Swiggy, which is why this instance stands out as a rare disappointment. I understand that occasional issues can occur, and I believe that constructive feedback can help improve the service.

To address this matter, I kindly request the following:

1. A refund or credit for the portion of the meal that did not meet the expected quality.
2. Your assistance in ensuring that feedback regarding the quality of dishes served by this particular restaurant/vendor is conveyed to them so that they can potentially make improvements.

I appreciate your prompt attention to this matter and hope for a quick resolution. Swiggy is my preferred platform for ordering food, and I believe that your commitment to customer satisfaction will help maintain that trust.

Thank you for your assistance, and I look forward to a satisfactory resolution to this issue.

Sincerely,

[Ayush]
[[protected]]
ORDER #[protected]