Swiggy — Driver behaviour

Address:

Bangalore

I ordered McDonalds food from Swiggy on Saturday evening, February 18, 2023 in Bangalore. Swiggy Order[protected] from McDonald's. I have done this in the past a few times and there was no problem in delivery. This time the driver called and said he was at the location. Then we found he was one kilometre away. I tried to explain to him how to reach us. There seemed to be some location issue. Each time I tried to explain he began to shout and say what the hell, location is wrong, we do not have time for this, location is wrong, I have three more orders to deliver, I will get penalty etc. He said drivers do not take directions from people, but only go by location on the phone. Finally I agreed to meet the driver near my house. When he gave me the food he said do not order from Swiggy again, what the hell, I will get penalty, location is wrong etc. I understand he might have been frustrated, but that is not the way to talk to someone. Without us Swiggy is nothing. He can be polite and patient. He was not so far away, and if he had listened to me he would have got here easily. In the past some other drivers have called us and asked for directions, and then got here very easily. This driver kept interrupting and arguing. He cannot tell people not to
use Swiggy again. He was extremely rude. This has never happened before in five years I have used Swiggy. It is not up to the driver if we use Swiggy again or not. That is our decision. We can try to pin the location more carefully next time. There is a way of talking to a customer. This was not the proper way. If there was a location problem he can tell us politely and advise how to fix it. Also, I had clearly typed in directions into Swiggy, so even if location was pinned wrong, the directions were very clear and easy to follow. This was the first time we had a bad experience like this with Swiggy. It is very likely the driver is doing this with other people too. Please ensure that this never happens again.