Swiggy — duping customers money

Address:

122001

I have ordered food on swiggy on 22-oct'19, with order id:[protected].
For which i haven't received the order.
After 2 hours customer care called me to inform for delay and reorder the same.
But again after 1 more hour i haven't received.
Then i contacted customer care help on chat, he said sorry and assured me to refund the bill amount+100rs coupon; which both i haven't received
On 24-oct i again contacted, they again confirm due to technical issue it didn't transferred but within 24 hours it will.
Today it's 1-nov, again swiggy customer care says sorry and will refund the amount+coupon.
Now all this :
Delayed delivery (More than 2hours)
False promises of coupons
Non refundable amount
Again n again tracking of my money
And duping customers money
Has caused me mental trauma.
I need compensation for delaying bill amount+ interest on bill amount+ delaying/duping customers money which causes mental harrasment.