Swiggy — edwin moses

Address:

Jrf flats, okkiyampet, Chennai, Chennai, Tamil Nadu, 600097

Order for two naans, two parotta and one chicken gravy was placed at 8:30 from aasife and brothers, 5 mins from my location. Order was accepted, delivery executive not assigned by swiggy, payment was made, no communication for two hours, customer care number not working, chat partner (Mr. Pritam) not responding to messages, order not getting cancelled, and now the app isn't loading.

Customer service from swiggy has been pathetic, sub-standard and is a sham. The chat partner was contacted an hour back and he still hasn't put me on a call with the customer executive. I haven't been told where my order is, I haven't received any call from swiggy, I haven't been refunded my money, I have been made to wait for two hours now, and there are ill people at home waiting for their food.

If further action is not taken I shall approach the consumer forum and file an official report. I want swiggy to refund my money, along with damages and a compensation befitting their poor service standards.

I also demand that the chat partner (Mr. Pritam) personally apologise for his poor response, sometimes even no response, and for not valuing the customer. He conveniently closed the conversation thread without resolving the issue.

This is the nth time I'm experiencing such below-par service from swiggy. I only use it because I have no choice.

I request that action be taken immediately.