[Resolved]  Swiggy — Failed Food Order via Swiggy App charged and no Refund

Address:

Bangalore

Hello, I had made a food order via Swiggy app on 22nd May 2022 and the order was unsuccessful. Order #[protected] for Rs. 1065.
But Rs.1065 was debited from my bank account for the failed order. It's been 3 weeks now and we still haven't got the refund. When we contacted swiggy chat, on the failed order they claimed refund will be credited in 4-7 days but no refund so far even after almost 20 days.
We checked with Swiggy support via chat from 22nd May and they said the refund will be credited in 4-7 days. After 7 days we approach them again they asked to chk with bank. We approached the bank and register request for refund but they are also unable to do anything as swiggy has not initiated the refund.
Please consider this complaint and help me get my refund.