Swiggy — failed transaction refund not received

Address:

Pune, Maharashtra, 411027

I placed an order on swiggy on september 29th for rs 595 and the transaction failed and the amount was deducted from my account. On checking with swiggy support they mentioned i would get the amount back in my account within 5-7 business days. After 7 working days i checked again and swiggy asked me to get in touch with my bank. The bank said they say the transaction has been processed and to get in touch with swiggy. I still have not received the money back in my account for transaction id pay_dnw1zddscoybe0.