Swiggy — food delivery service is very worst

Address:

110001

Hi
This is dharmendra/priyanka
I ordered last night two times to swiggy first order at around 10:15 pm, after one hour 11:15 pm swiggy delivery boy informed me that he can not deliver due to bike problem. Then swiggy executive told me we will deliver by auto but still till midnight 12:00 they informed me that your order is not possible. Then i order to other restaurant after 12 midnight, after 15 min when i called to boy they inform me that “ i am not avail to come and sir kindly cancel the order”. So refused and want to sleep without food.
Today i received a mail from swiggy that my both transaction refund will be take 5-7 days, why it will take 5-7 days if your service is worst and your customer slept hungry.
Swiggy should be stopped and shut down!
I raised the complaint to competent authority also for a many bad and worst service given by swiggy.