Swiggy — food not delivered & amount got deducted from my a/c !

Address:

New Delhi, Delhi, 110059

Subject: food order online & also pay online my order amount i. E. Rs 190.

Hi team,
This is the 3rd time when i need to ask about my refund from the same restaurant i. E. "wah g wah (Jail road wale) in vikas puri new delhi?

I'm the regular customer of swiggy but from now onwards i don't want to use swiggy anymore.

Scenario:
So, this time i waited upto 1:30 hrs for my order & instead of delivering to me i only got a txt msg that my order has been delivered to me - god knows to whom - either to the delivery boy or someone else has delivered?
I waste my money, time & also faced a lot's of harassment. So, now i want my money back i. E. Upto twice or thrice as per law.
@swiggy: you need to shut your business down in india becoz you can't reach upto that level of customer satisfaction which has already been attained by your other competitors. Secondly, u're also least conserned about your customers grievances/issues. Your only motive is to make money. That's it!

Screenshot attached: for more details.