Swiggy — food not delivered and amount not refunded so far

Address:

NANDINI LAKE VIEW APARTMENT, 560074

I ordered some food from a restaurant in Bangalore on 06.06.2019. I did not received the food however i received a SMS that your ITEM is delivered. Immediately I contacted the customer care available in the app. They apologized for the same & told money will be reversed to your account within 2 to 4 days since its a UPI txn. From that day till today almost on daily basis asking your people available on app & each and every time some new new stories i m coming to know. Some one is telling its initiated, someone is telling its already. Some one, will escalate the matter to higher level may to "THE PRIME MINISTER, S OFFICE LEVEL".Some one is telling check with your banker after a long wait. This is been told to me when i am a bank manager. What you people will do with common people god only knows.I have not faced such stupid type of people in service sector.I think all stupid, idiot fellows are working with SWIGGY only. Today also some reference ID I have been given by that amount has been reversed. I checked nothing is there. Txn ID- [protected] for Rs.217/- Please reverse the same at the earliest.Mobile No-[protected]